Bill of Rights & Responsibilities
As a patient of the Digestive Disease Center, you have the right to:
- Understand and use these rights. If for any reason you do not understand or you need help, the Center must provide assistance, including an interpreter.
- Receive services without regard to age, race, color, sexual orientation, religion, marital status, sex, national origin or source of payment.
- Be treated with consideration, respect and dignity including privacy in treatment.
- Be informed of the services available at the Center.
- Be informed of the provisions of off-hour emergency coverage.
- Be informed of the charges for services, eligibility for third-party reimbursements and, when applicable, the availability of free or reduced cost care.
- Receive an itemized copy of his/her account statement, upon request.
- Obtain from his/her health care practitioner, or the health care practitioner’s delegate, complete and current information concerning his/her diagnosis, treatment and prognosis in terms the patient can be reasonably expected to understand.
- Receive from his/her physician information necessary to give informed consent prior to the start of any non-emergent procedure or treatment or both. An informed consent shall include, as a minimum, the provision of information concerning the specific procedure of treatment or both, the risks involved, and the alternatives for care or treatment, if any.
- Refuse treatment to the extent permitted by law and to be fully informed of the medical consequences of his/her action.
- Refuse to participate in experimental research.
- Express complaints about the care and services provided and to have the Center investigate such complaints, without fear of reprisal. A patient may express their concern verbally to the Administrator at (315) 410-7400 or in writing. The Center is responsible for providing the patient or his/her designee with a written response within 30 days if requested by the patient indicating the findings of the investigation. The Center is also responsible for notifying the patient or his/her designee that if the patient is not satisfied by the Center’s response, the patient may complain to the New York State Department of Health’s Office of Health Systems Management by calling 1-800-804-5447. Also, you may contact the Office of the Medicare Beneficiary Ombudsman through the website here.
- Privacy and confidentiality of all information and records pertaining to the patient’s treatment.
- Approve or refuse the release or disclosure of the contents of his/her medical record to any health-care practitioner and/or health-care facility except as required by law or third-party payment contract.
- Access his/her medical record pursuant to the provisions of section 18 of the Public Health Law, and Subpart 50-3 of the Title.
- Change providers if other qualified providers are available.
Patients of the Digestive Disease Center of Central New York, L.L.C. seeking treatment at the ambulatory surgery center have the responsibility to:
- Behave in a responsible manner and observe all center rules and regulations.
- Treat staff and other patients with courtesy and respect.
- Be considerate of other patients’ rights to confidential care.
- Provide to the best of your knowledge, accurate and complete information about present complaints, past illnesses, medications and other pertinent facts relating to your health status. A patient is responsible for making it known whether you clearly comprehend a contemplated course of action and what is expected of you.
- Participate in the decision-making involved in your procedure and follow-up care. This includes being honest on the recovery process and answering questions honestly at discharge, so patients are not discharged prematurely.
- Discuss with the medical staff any problems or obstacles that may affect your ability to return home for recovery.
- Be responsible for your actions if you refuse treatment or do not follow instructions.
- Pay for care on a timely basis after receiving a bill for payment from the Surgery Center.
- Make suggestions about improving Center operations. Ask questions about any aspect of your care and treatment plan.
- Participate in the post-procedure telephone survey and patient survey to assist in maintaining high-quality care at the Center.
- Provide a responsible adult to transport you home from the Center and to stay with you for 24 hours if required by your provider.